Terms of Service

These are the terms for working with Lumo Studios LLC ("Lumo Studios," "we," "us"). We've written them in plain English. If anything here is unclear, email us at hello@lumo-studios.com and we'll explain.

Who we are

Lumo Studios LLC is the parent company behind Grooming Studio, Landscaping Studio, and Pool Service Studio. When you sign up through any of those, you're entering into an agreement with Lumo Studios LLC.

You can reach us at hello@lumo-studios.com. Email is how we work. It's the only way to reach us, and it's the only way we'll reach you.

What you get

For $79/month, we build and maintain your full web presence (website plus Google Business Profile). That includes:

• A custom-built website designed for your trade
• Google Business Profile setup (or claim, if you already have one) and ongoing management: hours, services, service area, categories, description, photos, posts, Q&A, and review responses, kept in sync with the site
• Ongoing updates by email, live same-day for most requests
• Domain and DNS setup
• A working contact form that delivers inquiries to your inbox
• Photo handling: we crop, compress, and place photos you send us, on the site and on the Google Business Profile

"Same-day" means same business day for requests received before 2pm in your local time zone. Larger changes (new pages, rewrites, seasonal overhauls) may take two to three business days, and we'll tell you when to expect them. These timelines are estimates, not guarantees.

What it costs

$79/month, billed monthly to the card on file. You can cancel anytime. Cancellation takes effect at the end of your current billing period. You keep the site live through the end of the month you've paid for.

Price changes

We may change pricing at any time, with at least 30 days' notice by email. If you don't accept a new price, you can cancel before it takes effect and owe nothing further.

Additional fees for complex work

The $79/month covers standard scope for a small-operator website. Some work falls outside that and may incur additional one-time or recurring fees. Examples include e-commerce, booking integrations, custom applications, multi-location sites, and high-volume content migrations from existing sites.

We may also charge an additional fee, at our sole discretion, for extraordinary cases that sit outside what $79/month reasonably supports (for example, unusually high traffic volumes that drive material hosting, bandwidth, or support costs above the typical small-operator baseline). In those cases we'll tell you in writing by email, explain the reason, and quote the fee before it applies.

If a request falls outside standard scope, we'll quote the fee in writing by email before any work begins. You're never charged extras without explicit email confirmation from you.

Ownership

Ownership. Lumo Studios LLC owns the website we build for you, including the code, design, hosting configuration, and the content as assembled on our systems. The domain is registered and managed by us as part of the service. Your Google Business Profile remains owned and controlled by you. We manage it on your behalf as a service, and you retain primary ownership of the listing at all times. You retain ownership of source materials you provide to us (your logo, original photos you shot, your business name and brand), and of your customer relationships.

Cancellation

Cancellation. You can cancel the monthly service at any time by emailing hello@lumo-studios.com. We'll confirm in writing. Your site stays live through the end of the billing period you've already paid for, then goes offline. No refunds for partial months; no further charges.

Asset handoff and buyout

Handoff. Reasonable handoffs (exporting site content, transferring the domain, or helping you migrate to another provider) are free for customers in good standing. If you decide to leave, tell us what you'd like and we'll help.

Buyout fee. In cases we determine in our sole discretion to be bad-faith extraction (for example, signing up, having us build the site, and then demanding a full handoff within the first weeks or months), we may quote a buyout fee before doing the handoff. We'll tell you the fee in writing; you're never obligated to accept. We reserve the right to classify what counts as bad-faith because it isn't a bright-line rule.

Extraordinary scope. Unusual requests that sit well outside standard handoff scope (migrating a large pre-existing site we didn't build, unusual integrations, or similar) may also be quoted separately regardless of tenure.

Termination by us

Lumo Studios LLC may decline service or terminate any customer at its sole discretion, for any reason or no reason. If we terminate without cause (meaning you haven't breached these terms), you receive a prorated refund for the unused portion of the current month.

Acceptable use

You agree not to use Lumo Studios for:

• Illegal content or activity
• Content we determine in good faith to be harmful, hateful, or fraudulent
• Spam infrastructure, mass unsolicited email, or deceptive practices
• Content that infringes someone else's intellectual property

If we identify any of the above, we may pause or remove the relevant content and, if warranted, terminate the account under the clause above.

Referral program

These terms cover the Lumo Studios referral program. They apply to you if you sign up at lumo-studios.com/referrals or otherwise take part.

Who can join. Anyone, including people who are not Lumo Studios customers. You sign up with your name and email address. We may decline any signup at our discretion.

What we pay. We pay you $100 for each business you refer that becomes a paying Lumo Studios client. A referral counts when the business tells us your name at signup and we are able to match that name to your referral signup. There are no links, codes, or tracking tools involved, so attribution rests on what the new client tells us and on our records. Where attribution is unclear or disputed, we decide it in good faith, and our determination is final.

One payout per business, no cap on businesses. Each referred business generates at most one $100 payout, no matter how many people claim it or how long that business stays a client. If more than one person is named, the first referral we recorded is the one we pay. There is no limit on the number of different businesses you may refer.

When we pay. We pay after the referred client's first subscription payment clears. We email you to confirm and then send the $100. If the first payment never clears, or the signup is reversed, refunded, or charged back, no payout is due. Once a payout has been earned, a later cancellation by that client does not reverse it.

Tax paperwork. If you are a US person, you must complete a Form W-9 before we issue your first payout. We cannot pay until we have it. Referral payments are reportable income, and you are responsible for any tax owed on them. We may issue an information return where the law requires one. We do not give tax advice.

You must disclose that you are paid. Whenever you recommend Lumo Studios, tell the person clearly and up front that you receive a referral fee if they sign up. This applies in conversation, in writing, in email, in group chats, and in any public post. The disclosure has to be plain and easy to notice, in line with the Federal Trade Commission's endorsement guidelines. Recommendations made without it do not qualify for payout.

Recommending us in what you publish. You may recommend Lumo Studios in content you publish yourself: your blog, your videos, your podcast, posts on your own social accounts, an email newsletter people signed up for, and posts in communities you are actually part of, following that community's own rules. Three conditions apply every time. First, the referral fee is disclosed clearly in the same piece of content, not on a separate page and not only in a profile bio. Second, the claims you make about us stay inside what lumo-studios.com itself says, which means no promised search rankings, lead counts, or business results, because we do not promise those either. Third, your audience signs up the way everyone else does: they email us and mention your name.

No cold outreach on our behalf. You may not send cold email, text-message blasts, or cold calls promoting Lumo Studios, and you may not use purchased or scraped contact lists. Refer people you know, people you meet in the ordinary course of your work, and people who come across a recommendation you published.

Paid advertising. You may not buy search, social, or display advertising that targets "Lumo Studios," our studio names, our domain, or close variants, and you may not register domains or accounts that use our name. There is no exception to that one. Any other paid advertising that promotes Lumo Studios, including putting money behind a post of your own that mentions us, needs our written approval before it runs. Email us first and we will tell you yes or no.

Reviews and impersonation. If you post a review or rating of Lumo Studios anywhere, you must state clearly in the review itself that you are paid a referral fee. You may not present yourself as an employee, agent, or representative of Lumo Studios, and you may not make promises about pricing, timelines, or what the service includes beyond what our own published materials say.

No self-referrals. You may not refer a business you own or co-own, and you may not refer a business owned by someone in your household. Arrangements set up to route a payout back to the signing business are not eligible.

Nothing about your rate as a customer. Taking part in the referral program does not change the price, terms, or service you receive as a Lumo Studios customer, if you are one.

We can end it. We may change, pause, or close the referral program at any time, and we may remove any participant for breach of these terms or for conduct we judge in good faith to be misleading, abusive, or harmful to our name. If we close the program or remove you, we still pay any payout you have already earned under these terms. Payouts tied to referrals obtained in breach of these terms are forfeited.

No employment relationship. The referral program does not make you an employee, partner, joint venturer, agent, or franchisee of Lumo Studios LLC. You act for yourself, you cover your own costs, and you have no authority to bind us.

Questions. Email hello@lumo-studios.com.

Your content is your responsibility

You decide what goes on your website. The copy, claims, pricing, availability, hours, services, images, testimonials, offers, and any legal or regulatory disclosures specific to your business are yours to determine. We build and maintain what you ask for. We don't verify, audit, or warrant the accuracy, legality, or business appropriateness of content you provide or approve.

That includes, but is not limited to, advertising claims, license or certification statements, pricing accuracy, promotional content, availability, health and safety claims, industry-regulated disclosures, and any representations about your business or services. You are responsible for making sure the content you ask us to publish is accurate, lawful, and compliant with the rules that apply to your trade and jurisdiction.

Keep your content current. If your hours, prices, services, or credentials change, tell us and we'll update the site. If you don't tell us, the old content stays live, and that's on you, not us.

You own what you give us. You warrant that you own, or have the right to use, everything you provide: photos, logos, testimonials, text, marks, and any third-party content. You're responsible for securing any licenses, releases, or permissions required. If a third party claims you didn't have the right to use something you gave us, that claim is yours to resolve.

Disclaimer of warranties

The service is provided "as is" and "as available." We don't guarantee your website will rank a particular way in search results, generate any specific number of leads, sales, or bookings, stay error-free at every moment, or be uninterrupted by hosting, email, or domain-registrar outages beyond our control. We use reasonable care to build, maintain, and host your site, but we make no express or implied warranties beyond what's required by applicable law, and we specifically disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

Liability cap. To the fullest extent permitted by law, our total aggregate liability to you for any claim arising out of or related to these Terms or the service, whether in contract, tort (including negligence), strict liability, or any other legal theory, is limited to the greater of (a) $100 or (b) the total amount you paid us in the twelve (12) months immediately before the event giving rise to the claim.

No consequential damages. We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages (including lost profits, lost revenue, lost business opportunities, loss of goodwill, or loss of data), even if we've been advised that those damages are possible. We are not liable for damages arising from content you provided or approved, from your business decisions, from third-party services we rely on (Cloudflare, Stripe, domain registrars, email providers), or from events outside our reasonable control (internet outages, registrar or host service failures, government action, force majeure).

Some jurisdictions don't allow certain limitations; in those jurisdictions, the limitations apply only to the maximum extent permitted.

Indemnification

You will defend, indemnify, and hold harmless Lumo Studios LLC and its personnel from any third-party claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising from (a) content you provided or approved for your website or Google Business Profile, (b) your business, products, services, or operations, (c) your use of the service in a way that violates these Terms or any law, or (d) your alleged infringement of any third-party right, including intellectual property, privacy, publicity, or contract rights. We'll give you prompt notice of any such claim and reasonable cooperation at your expense. You may not settle any claim in a way that admits fault on our behalf or imposes obligations on us without our written consent.

Changes to these terms

We may update these terms from time to time. For material changes, we'll email you with at least 30 days' notice before the changes take effect. Continued use of the service after that notice means you accept the new terms.

Governing law

These terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. Exclusive venue for any dispute is the state and federal courts located in Travis County, Texas, and the parties consent to personal jurisdiction there.

Contact

Questions, cancellations, export requests, and complaints all go to hello@lumo-studios.com.